1. Protection of Your Privacy
This Privacy Policy describes how Aussie Green Energy Pvt. Ltd. (“Aussie Green Energy”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information in accordance with applicable Indian privacy laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
Aussie Green Energy Pvt. Ltd. is committed to safeguarding your privacy and ensuring the responsible management of your personal data. This policy explains how we handle your information when you interact with our website, services, and representatives.
This Policy applies to all activities of Aussie Green Energy Pvt. Ltd., its subsidiaries, and business operations. It does not cover personal information collected or held about employees in the context of their employment.
2. What Kind of Personal Information Do We Collect?
‘Personal Information’ refers to any data that can identify an individual, either directly or indirectly.
The type of personal information we may collect includes (but is not limited to):
- Full name and contact details (address, phone number, email address)
- Date of birth and identification information
- Payment or billing information
- Details related to energy assessments or installations
- Business or property details where our services are provided
- Any information you voluntarily provide via our website forms, email, or customer service channels
You may also provide us with information about others (such as co-owners or representatives). In such cases, you confirm that you have obtained their consent to share their data with us and informed them of this Privacy Policy.
3. How We Collect Your Information
We collect personal information in several ways, including:
- Directly from you when you contact us by phone, email, or through our website
- When you submit a form, request a quote, or book an appointment
- During a home energy assessment or installation service
- When you participate in promotions, surveys, or events
- From third parties, such as service partners or business associates
- Automatically through cookies or analytics tools when you visit our website
4. What Happens If You Choose Not to Provide Information?
You may choose not to share certain personal information with us. However, without the necessary details, we may not be able to:
- Provide our products or services
- Deliver accurate energy assessments
- Process payments or issue invoices
- Respond effectively to your enquiries or requests
5. How We Store and Protect Your Information
Your information may be stored in both electronic and physical formats, using secure systems and facilities.
We take all reasonable steps to:
- Protect your data from unauthorised access, misuse, alteration, or disclosure
- Ensure our employees and contractors handle information confidentially
- Use secure data storage and transmission methods
When your personal information is no longer needed, we take steps to securely delete or anonymise it.
6. How We Use Your Information
We use your personal information for the following purposes:
- To provide our energy-efficient products and services
- To prepare and send quotes, proposals, and invoices
- To respond to your queries and provide customer support
- To conduct energy audits, installations, or assessments
- To send updates about our services, offers, or promotions (with your consent)
- To improve our services through research and feedback
- To comply with applicable laws and regulations
- To process job applications or vendor registrations
We will never sell, rent, or trade your personal information to any third party.
7. When We Disclose Your Information
We may share your personal information with trusted third parties when necessary to conduct our business, such as:
- Contractors, service providers, or installers who assist in delivering our services
- Payment gateways and financial institutions
- Our affiliated companies or subsidiaries
- Legal, accounting, or professional advisors
- Government authorities or regulators, when required by law
All third parties handling your information are required to protect it and use it only for the purpose it was shared.
8. Cross-Border Data Transfers
In limited cases, your information may be processed or stored by cloud service providers or affiliates located outside India.
Where this occurs, we ensure that such entities provide adequate levels of data protection consistent with Indian privacy laws.
9. Access, Correction, and Complaints
You have the right to:
- Access the personal information we hold about you
- Request corrections if your information is inaccurate or outdated
- Withdraw consent for certain uses of your data (subject to legal or contractual limits)
If you wish to access or update your personal data, or if you have a privacy-related complaint, please contact us using the details below.
We will respond to your request or complaint within 14 business days.
How to contact us: If you have any questions regarding this Statement or our management of your personal information, please let us know by contacting us on +61 415040007 or in writing at: info@aussiegreenenergy.com.au